FREQUENTLY ASKED QUESTIONS
ABOUT MAMA QI
What is Mama Qi?
Mama Qi is a women’s wellness brand blending Eastern-inspired rituals with modern humour, warmth and practicality. We create teas, hampers and self-care essentials that support women through postpartum, perimenopause, menopause and everyday life.
Do I need to know anything about Chinese medicine to use these products?
Nope. We translate the wisdom, so you just enjoy the ritual. Everything is simple, accessible and designed for real life — no “ommmm” required.
Are your products medical treatments?
No. Our teas and hampers are designed for comfort, nourishment and ritual, not to diagnose, treat, or cure anything. They’re here to support your wellbeing, not replace medical advice.
ABOUT THE TEAS
Are your teas safe while breastfeeding?
Yes — and many mothers enjoy them. Mother’s Milk is specifically blended for breastfeeding support. If you have any concerns, sensitivities or underlying conditions, please check with your healthcare provider.
Are the teas caffeine-free?
Most blends are caffeine-free. If caffeine is present (e.g., green tea blends), we’ll clearly note it in the product description.
Where do the teas come from?
Our blends are professionally produced using high-quality, organic or natural ingredients. They’re crafted for safety, consistency and flavour — with an East-meets-West approach.
How many cups can I drink per day?
Whatever feels good. Most women enjoy 1–3 cups daily as part of their wellness ritual.
ABOUT THE HAMPERS
What’s the difference between each hamper?
Each box is curated for a specific “hormone era” or wellness need — postpartum, perimenopause, menopause or everyday stress. The product pages break down exactly what’s inside and who each one is best for.
Do you offer pre-order hampers? Why?
Yes! Pre-orders let us create small-batch, intentional hampers with zero waste. It also ensures you receive fresh teas and beautifully curated items.
Can I send a hamper as a gift?
Absolutely. You can add a personalised message at checkout, and we’ll put together a beautiful, thoughtful gift that actually supports her.
Can I customise a hamper?
Not yet — but curated options are coming soon.
SHIPPING & ORDERS
Where do you ship?
Currently within Australia (international coming soon).
How long does shipping take?
In-stock items ship within 3–5 business days.
Pre-order hampers ship on the date listed on their product page.
Can I track my order?
Yes — you’ll receive tracking as soon as your order leaves our hands.
My order arrived damaged. What do I do?
Oh no! Email us at support@mamaqí.com with a photo and order number — we’ll sort it fast.
RETURNS & REFUNDS
Can I return my order?
For hygiene reasons, teas and self-care items can’t be returned.
If something arrives damaged or incorrect, get in touch to confirm options.
Do you offer refunds?
If your parcel is damaged or faulty, yes. Otherwise, all sales are final due to the nature of our products.
POSTPARTUM QUESTIONS
Is this safe for the postpartum period?
Yes — our postpartum products focus on warmth, nourishment and emotional support. Nothing is designed to act as medical treatment. Always check with your care provider if you have medical concerns.
Do I need to follow strict “confinement” practices?
Not at all. Mama Qi offers gentle, modernised versions of traditional principles — think warmth, rest, rituals — without the strict rules.
PERIMENOPAUSE & MENOPAUSE QUESTIONS
How do I know if I’m in perimenopause?
Perimenopause can start as early as your late 30s. Common signs include night sweats, mood swings, anxiety spikes and irregular cycles. Our Perimenopause Era page breaks it down — but for diagnosis, always see your GP.
Can these products help with hot flashes?
Our cooling teas and rituals are designed for comfort and support. They are not medical treatments.
INGREDIENTS & SAFETY
Are your products organic?
Many ingredients are organic. All are high-quality, naturally sourced and blended for safety and nourishment.
Are your products vegan?
Yes — all teas, bath salts and scrubs are vegan-friendly.
Do you contain allergens?
Some blends include ingredients like fennel or licorice root. Check each product page for full ingredient lists.
I’m pregnant — can I drink your teas?
Some teas are pregnancy-friendly and others are not recommended. Please check the product page or consult your care provider.
CONTACT & SUPPORT
How do I get in touch?
Email us anytime at support@mamaqì.com and we’ll be in your inbox with warmth and support.
Do you offer wholesale?
Not yet — but we’re open to conversations. Reach out!